Over-the-Phone Interpreting (OPI), also known as telephone interpreting, is an ideal option for clients requiring a bit more flexibility. With OPI, you have instant access to highly skilled interpreters from anywhere, using a voice call. One example of when this can be very useful is while traveling. Perhaps you are abroad for work or a holiday, and you become lost or need something from the pharmacy in an area where no one speaks your language. In this instance, you could quickly phone one of our interpreters to assist you in getting some clarity and assistance from the people around you.
Video remote interpreting or VRI is the process of using a video call to connect with your interpreter. A web camera or videophone is used to connect the party who is having difficulty communicating in the same language with an interpreter. VRI is often used in emergency medical situations where it is essential that there is accurate communication between the injured or sick person and the doctor. In this case, it may take too long for an interpreter to arrive at the hospital so one can be accessed quickly via video telecommunication.
With VRI you get a slightly more accurate message than with OPI because facial expressions and body language give a clearer understanding of the meaning behind the words. Also, VRI is always chosen over OPI for sign language interpretation. We also have interpreters who are experienced in American Sign Language (ASL) for just such occasions, as well as on-site interpretation with deaf or hard-of-hearing clients.